Shipping & Returns

We do not accept returns for refunds, only exchanges in size, color and style. The shipping cost to return items is not covered by us.

If your item is damaged we have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, including the hygiene seal  and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@cueva.com.mx. If your item is damaged, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you want to get a refund, it will be processed in your original payment method after we receive the item.

You can always contact us for any return question at info@cueva.com.mx.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.